“One ITIL practice/process…

“…is like a stone. Only with other stones & mortar it can become a chimney. A practice/process does not make a framework.” – A quote from an unknown individual. This quote is one of the many reasons ITIL 4 is around. With the addition of the Service Value System and Value Streams, we can demonstrate […]

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“Leadership is…

“…about making others better as a result of your presence and making sure that impact lasts in your absence.” A Sheryl Sandberg quote. I am re-reading ‘4DX: Revised & Updated‘ and came across a great leadership quote.

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You’re interviewing for your next role every day.

“You’re interviewing…

“…for your next role every day.” A quote from a mentor and friend. For a lot of us, it is ‘end of the year performance review’ time. Yesterday, I was speaking to my mentor and friend, and he shared a little nugget with me that he tells his team often. “You’re interviewing for your next […]

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8 Leadership Qualities

I received some encouraging words the other day from a colleague on my leadership skills. It is amazing what positive, sincere, and tactful feedback can do for an individual. He pointed me to this Forbes article, 8 Essential Qualities That Define Great Leadership. This article is to give my perspective on those leadership qualities.

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