Résumé

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JEREMIAH D SHEPARD

McKinney, TX 75070 ~ 254-307-SHEP(7437)
www.JeremiahShepard.com

SR. PROJECT MANAGER

  • Project Management Professional (PMP) with over 10 years’ experience. Seven of those years within IT using Waterfall, Agile, and SDLC methodologies.
  • Accomplished and ambitious project manager leading teams through successful process improvement and enterprise application implementations to achieve business goals.
  • Excellent verbal and written communication and collaborative skills with global, cross-functional teams to achieve successful project outcomes.
  • Strong application knowledge: JIRA, Confluence, Remedy, ServiceNow, Business Intelligence, Microsoft Office, Project, Visio, and SharePoint.

PROFESSIONAL EXPERIENCE

ALKAMI TECHNOLOGY, PLANO, TX

SENIOR PROJECT MANAGER (02/2017 - Present)

  • Implementing small to large enterprise-scale cloud software application solutions for financial institutions.
  • Work closely with Product Development and Services departments on behalf of customers.
  • Provide input to the Services Management team on process improvements and best practices.
  • Coordinate with the Account Management team during implementation life-cycle and post-launch stage to maintain customer relationships and communication.

NTT DATA SERVICES, PLANO, TX

PROJECT MANAGER III (03/2014 – 02/2017)

  • Promoted to lead ITIL improvement projects within the Information Security ITO tower, supporting 60+ customers (healthcare, financial, commercial, and government).
  • Managed the implementation of IT Service Management by collaborating with over 25 service delivery managers to establish and integrate ITIL best practices.
  • Led over 30 service teams on the adaptation and continuously improvement of delivery standards and processes to align with the internal IT roadmap and external customer strategies and goals.

HIGHLIGHTS OF ACCOMPLISHMENTS:

  • Reduced time and cost by 50% by leading an Agile project overhauling and improving the efficiency of manual application reporting which delivered value-added performance metrics.
  • Improved efficiency by 80% by chartering a reporting automation and Business Intelligence (BI) Waterfall project and managing application, integration, and service management teams.
  • Led the consolidation and optimization of 43 Business Process Management System (BPMS) workflows to 16 to enhance the customer experience and increase service delivery speed.
  • Designed and implemented a static customer SLA / KPI SharePoint dashboard to be utilized by 500+ team members in order to quickly access the different customer delivery expectations.

DELL SERVICES, PLANO, TX

PROJECT MANAGER II (3/2013 – 3/2014)

  • Promoted to lead multiple simultaneous projects (program management) varying in type, size, complexity, and industry.
  • Led multiple, global, cross-functional project teams using Hybrid Project Management.
  • Consulted internal and external stakeholders with success in aligning IT and customer strategies.
  • Trained, mentored, and coached project management staff leveraging individual strengths.

HIGHLIGHTS OF ACCOMPLISHMENTS:

  • Managed and led projects within healthcare, financial, and commercial industries by leveraging strengths in Waterfall and Agile Project Management methodologies and ITIL best practices.
  • Achieved Quarterly Rewards & Recognition Award for leading and improving processes during the Transitions Operations Procedure (TOPs) project by authoring over 50 documents.
  • Nominated for Annual Dell Champion Award in recognition of developing new strategies and leading teams to deliver a successful application project for a struggling healthcare account.
  • Optimized and reduced workflows from 1,000+ to 579 then to 248 by leading teams in chartering and executing a Business Process Management System (BPMS) consolidation Agile project.

DELL SERVICES, PLANO, TX

PROJECT MANAGER I (5/2011 – 3/2013)

  • Spearheaded Design, Transition, and Continual Service Improvement projects including the implementation of application suites for aligned ITIL processes.
  • Collected requirements, led gap analysis, testing, verification, and execution of solutions for application suite implementation, transition, and transformation projects.
  • Conducted customized application training programs for external IT and business stakeholders.
  • Excelled in the execution of the project including leading multiple teams, project planning, scheduling, milestones, scope, allocating resources, delegation, RAIDO, and communication.
Additional experience as Deposit Services Specialist, Sr. Personal Banker, Business Development Manager, Account Executive, Retail Manager, Service Desk Agent, Desktop Support with additional volunteer experience.

EDUCATION & CERTIFICATION

  • Master of Business Administration (MBA) in IT Management, Western Governors University, Austin, TX [IN PROGRESS; NOT YET OBTAINED]
  • Bachelor of Science in Business Management, Western Governors University, Austin, TX
  • Project Management Professional (PMP), Project Management Institute (PMI)
  • ITIL Expert, PeopleCert & Axelos